Cancellation & Refund Policy
At Smile 4 U, we understand that plans can change. We aim to be fair to all patients while ensuring appointment time is available for those who need treatment. Please read our cancellation and refund policy below.
Private Appointment Deposits
A deposit is required to secure private appointments.
Cancellation with 48 working hours’ notice or more
If you cancel or rearrange your appointment at least 48 working hours before your appointment:
Your deposit can be:
- transferred to another appointment; or
- refunded to your original payment method.
An administration fee will apply to refunds:
- £5 for appointments valued below £50
- £10 for appointments valued at £50 or more
Cancellation with less than 48 working hours’ notice
If you cancel, rearrange or fail to attend your appointment with less than 48 working hours’ notice, your deposit will be forfeited and is non-refundable.
Laboratory Fees
Many treatments involve laboratory work, including:
- Crowns
- Bridges
- Veneers
- Dentures
- Invisalign aligners
- Retainers
- Mouthguards
- Other custom-made appliances
Once laboratory work has been instructed or completed, the laboratory costs cannot be refunded.
If treatment is cancelled after laboratory work has commenced, the patient remains responsible for all laboratory charges already incurred.
Treatment Already Started
Where treatment has already commenced, refunds cannot be given for treatment that has already been provided.
If treatment is discontinued before completion, any refund will be assessed individually after deducting:
- treatment already completed;
- laboratory costs;
- materials used; and
- any outstanding clinical fees.
NHS Appointments
Repeated failures to attend or repeated short-notice cancellations may result in removal from our NHS patient list in accordance with NHS regulations and practice policy.
Refund Processing
Where a refund is due:
- Refunds will be made to the original payment method wherever possible.
- Refunds are normally processed within 7–10 working days, depending on your bank or card provider.
Missed Appointments
Multiple Late Cancellations
Patients who repeatedly cancel appointments at short notice may be required to pay deposits for all future appointments or may be refused further appointments at the practice.
Right to Amend
Smile 4 U reserves the right to amend this policy at any time. The latest version will always be available on our website and at reception.
Refund Policy
You may cancel a course of treatment for which you have booked an appointment and you haven’t started the treatment, be fully refunded all fees for treatment not yet performed excluding small admin fee ( £5 for treatment below £50 and £10 for treatment above £50) ; provided you give Smile 4 U a minimum of 48 hours prior notice for 1 hour appointment and 72 hours for appointment longer than1 hours. If 48/72 hours prior notice is not received, Smile 4 U reserves the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads. However, this does not apply to NHS appointments but we reserves the right to discontinue any NHS treatments and/or future care under the NHS.
Smile 4 U will refund the money to patients who wish to cancel appointments prior to treatment at any time. A notice period of 14 days is required .
Refunds will be processed within 14 days after receipt and confirmation of your request/concern
If you have paid and booked a consultation as services have not yet been provided, we shall refund the transaction paid by the method of which the original payment was made within 48 hours.
Refunds will be processed within 14 days after receipt of your request in writing and filling our refund form , either by e-mail or post:
If a patient is receiving any treatment that involves laboratory work and initial work has been carried out i.e. if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice and Clinical time, should zero fee have been taken on the preparation appointment, the patient shall liable for the lab fee incurred in full.
Cancellation of Courses of Treatment by Practice
If, for any reason, a course of treatment is cancelled, then we will make every reasonable effort to give the patient as much notice as possible. Smile 4 U Dental’s maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid. We will not accept liability for any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. We reserve the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.
